How long does it take Maldivian police service to answer a email ? / Efficiency of Maldivian Police Service
TL;DR: Maldives Police service has a non functioning email address listed as there contact service.IT takes 55 days to reply a email with a non answer answer once it is sent to “proper” email address. They are incompetent or lazy or plain just do not care of serving the public in any manner.
I sent this email to Maldives Police service after my grandmother had to spend 45 minutes in a ambulance unable to get into the house after some asshole parked in front of my house blocking the door. The police took 30 minutes to respond and only thing after they arrived was place a sticker (summon) on the vehicle and stood around. Once i got to know about this i sent the letter to Police asking them some questions. on 18th of February 2014. The email address I sent this email to was on there contact us page http://www.police.gov.mv/#contact. Here is a screen shot in case they change it take on 5/21/2014
Mr Commissionaire of Police;What is your services KPI for responding to calls ? Is your service classified as a emergency / first responder service? If so is 30 minutes acceptable time arrive any place in Male ? Why did we have to find the owner of the vehicle and contact the offending driver ourselves ?. I managed to contact your duty officer in charge today from what he told me the average response time is 10 minutes for male. So why did it take 30 minutes for the officers to arrive at my house. They were clearly informed that a elderly sick patient was on a stretcher that could not be brought into the house. On top of that when I asked him why did the officers not move the van and put a sticker on it and look on. I was told that this was due to not having tow vehicle in police. If they did not have tow vehicles why did they not break the glass to disengage the parking break to move it ? And are you seriously telling me Police service has such a lack of resources it is easier for a citizen to find the owner of a vehicle than police ?. I inquired from your duty officer what if my grandmother was stuck inside the house and we had to rush her out to hospital will Police take responsibility for any thing that happens to her cause of your services dillydally lack luster response ? or will your service throw your hands up in the air and say that there is nothing that could be done about it ?
I sent the attached email on February 18th 2014 it has been more than a month and I have not gotten a single reply from any of your organizations. When can I expect a formal reply ? What is your KPI to reply to emails ? Is it very hard to reply to emails ? Are you negligent or incompetent while taking taxpayers money ?. <Attached email omitted >
Please find Attached below is the email that you claim to never have received. For the Record I do not care or want to know your internal process regarding answering of emails. But I do expect if you publish email address as your contact info that you are able to revcive the email and answer promptly.
Dear Mr. Nashaath Rafeeq,
Please find that we have received your email today and have already sent it to the relevant departments to look into this matter. We apologize for the inconvenience regarding the issue and wish to inform that any negligence on our behalf would be admonished with severity to enhance our service delivery to the public.Maldives Police Service wishes to apologize profusely for any inconvenience or stress to your family by the incident on our part and hope your grandmother recovers well.
It has been 21 days since your last reply. When can i expect a official reply to my email.
It Has been over 55 days since my email and I am yet to receive a reply. does Maldives police service work at this glacial pace or you just incompetent ?
Dear Mr. Rafeeq,
Commissioner’s Bureau of Maldives Police Service would like to know if you have received the attached response by our Traffic Police Department for your complaint.
Please kindly let us know.
Hello CO Administrator;
Yes I have received the letter. But please do note that you have not answered any of my questions in fact you have completely ignored them all together or Is your staffs English comprehension skills lacking. My question to you were as follows
1) What is your services KPI for responding to calls ?
2) Is your service classified as a emergency / first responder service?
3) If so is 30 minutes acceptable time arrive any place in Male ?
4) Why did we have to find the owner of the vehicle and contact the offending driver ourselves ? (And no it was not your service that manged to find the owners)
5) Police service has such a lack of resources it is easier for a citizen to find the owner of a vehicle than police ?
5) why did they not break the glass to disengage the parking break to move it ?
6) Will Police take responsibility for any thing that happens to my grandmother due to your lack luster response ?
7) What if my grandmother was stuck inside the house and we had to rush her to hospital due to emergency ?
In any case as per my request yesterday kindly arrange a phone appointment with the commissioner of police at the earliest convince to him.